FAQ

Are all your products handmade?
Yes! Every item is crafted by hand using natural materials like jute, cotton, and FJF.

1.How long will it take for my order to arrive?

  • Orders are processed in 1-2 business days, and shipping typically takes 7 to 14 days. International orders may take longer.

2.Can I return my item?

  • Yes! You can return most items within 30 days for a full refund or replacement.

3.What payment methods do you accept?

  • We accept PayPal for secure payments.

4.Can I track my order?

  • Yes, once your order ships, you will receive tracking information to monitor its status.

5.Do you ship internationally?

  • Yes, we offer international shipping. International customers may incur additional fees such as customs duties.

Contact Us
Location: 8985 220th St, Queens Village, NY 11427
Phone: +1 (347) 264-1686
Email: support@lubanachen.com