Refunds and Returns Policy

At LUBANACHEN, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a 30-day return policy.

Returns:

Eligibility: You can return most products within 30 days from the date of receipt.
Condition: Products must be unused and in their original packaging to qualify for a return.
Return Process: To initiate a return, contact us at support@lubanachen.com.

Refunds:

Refund Method: Refunds will be processed to the original payment method once the returned product is inspected.
Processing Time: Refunds are generally processed within 7-10 business days after the returned item is received.

Exchanges:
If you prefer an exchange for the same product or another product of equal value, we will assist you in the process.

Defective Items:
If your product arrives defective or damaged, please contact us immediately for a replacement or full refund.